IT support that answers the phone.
Printers in a huff, Wi-Fi playing dead, an email away on its holidays — you don't need a portal and a reference number, you need it fixed. Here's exactly what we do, how fast we do it, and what it costs.
What you actually get
Helpdesk that answers
- Up to 4 hours of remote support a month, business hours Mon–Fri 8am–6pm
- One named engineer who knows your setup — no ticket roulette
- Phone, email or WhatsApp; use whichever suits you
Keeping the lights on
- Patching and updates for laptops, desktops and servers
- Monitored backups with a restore tested every quarter
- Antivirus, MFA and password management set up properly
The bigger jobs
- New starter and leaver setups done the same week
- Email, file and device migrations planned out in advance
- Honest kit advice — what you need, not what earns commission
Response times, in writing
No "we aim to". These are the times we hold ourselves to, and we report on them every month.
Everything's stopped
Answered within 1 hour
Whole team or business is down
One person's stuck
Same working day
A laptop, printer or account issue
Niggle or request
Within 2 working days
New software, a tidy-up, a question
Planned work
Scheduled with you
Migrations, new starters, upgrades
Your first month, mapped out
The audit
We list every device, account and licence you own, and flag what's risky or wasting money.
The tidy-up
Backups, MFA, patching and monitoring go on. You get a written before-and-after.
The handover
Your team gets one number to call and a one-page guide. Support goes live.
The check-in
A short report: what broke, what we fixed, what we'd sort next.
Starting at £175 a month
Covers up to 10 users and up to 4 hours of remote support each month. Extra or ad-hoc help is £55 an hour. No lock-in, 30 days' notice, VAT excluded.
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